terms

RYVESA LTD, Terpsichoris 15, Eleftheriou Hill Residence, Flat/Office 202, 2102 Aglantzia, Nicosia, Cyprus. Registered in the Republic of Cyprus under Companies Law Cap. 113, registration number HE489886, VAT number CY60340492C. Telephone: +357 22 059560.

You can contact us at contact@pirumi.cy. Under the EU Digital Services Act, that address is our single point of contact for authorities, the European Commission and the European Board for Digital Services. Our single point of contact for users of the service is support@pirumi.cy, which is also the address for help with an order. You can also reach us through the contact and report tools in the app; a person reads what you send, not a bot. To report content you believe is illegal, including without an account, write to report@pirumi.cy.

Pirumi is a marketplace for custom, personalised ASMR videos. You (“the buyer”) describe the video you want; an approved creator makes it for you. All content is strictly safe-for-work.

RYVESA LTD is the seller and contracting party for each order and issues your invoice. Your contract for each order is with us, not with the creator. Creators are independent providers who fulfil orders through the platform; they are not our employees or agents.

You must be at least 18 years old and able to enter a binding contract to use Pirumi, whether as a buyer or a creator.

You need an account to order or create. Keep your login details secure, give accurate information, and don’t share or transfer your account. You’re responsible for activity under your account.

1. You choose a creator, a length and a resolution, and write a brief describing what you want.
2. When you submit, your card is authorised (held), not yet charged. The creator has 72 hours to accept or decline.
3. If the creator declines, or the 72 hours pass, the hold is released and you are not charged. You can also withdraw your request yourself at any time before the creator accepts, and the hold is then released too (see “your right of withdrawal”).
4. If the creator accepts, your contract with us is concluded: we charge your card, email you the contract confirmation, and the creator makes your video. The price, taxes, turnaround time and what’s included are shown to you before you pay.
5. When the video is delivered you have 7 days to approve it. If you do nothing, it is approved automatically after 7 days, and the creator is paid. A video more than a few seconds shorter than the length you ordered is never approved automatically: it waits for your approval or for our review. Approving only releases the creator’s payment; it does not affect your legal rights if something is wrong (see “if your video isn’t right”).

how the order is made, in technical terms

You pick a creator, a length and a resolution, write your brief, tick the consent boxes and press the order button. You are then taken to our payment processor’s page, which shows you what you are ordering and the total price. When you complete that page, you make us a binding offer to buy the video. The contract with us is concluded when the creator accepts your request; we then take the payment and email you a contract confirmation (if our email cannot reach you, you save it from the order page before you first play or download). Until the creator accepts, you can withdraw the request at any time, and the hold on your card is released.

Until you complete the payment page, you can go back and change anything you typed, including your brief and the name to be spoken. After that you cannot, because the creator may accept and start work.

We keep your order and your brief in your account, and you can open both at any time while your account exists. We email you a receipt when you submit your request, and a contract confirmation you can keep when the creator accepts it. The contract language is the language you choose on the site (English, German or Greek); by ordering in that language you agree to receive the contract information in it. The pre-contract information is also available in Greek: πληροφορίες στα ελληνικά.

Prices are in euro. RYVESA LTD is registered for VAT in Cyprus only, so buyers in the EU VAT area are charged Cyprus VAT at 19%, already included in the price you see, and buyers outside the EU VAT area are charged no VAT, so the price you see is the whole price. There are no delivery costs, because we deliver by streaming. You pay through our payment processor, Stripe, by card or, where the payment page offers it, with Apple Pay, Google Pay, Link, PayPal, Klarna, Amazon Pay, Revolut Pay or MobilePay. Where these terms speak of your card, a hold on your card or a chargeback, the same applies to the payment method you used. PayPal, Klarna, Amazon Pay and Revolut decide disputes about payments made through them; where these terms speak of your payment provider, they mean whichever of them you paid through. If Klarna offers to let you pay later or in instalments, that arrangement is between you and Klarna under Klarna’s own terms, and your rights against us stay the same; our price is the same however you pay. As the seller of record, we issue the invoice for your order in our own name.

How you confirm a payment depends on how you pay. If you enter your card details, your bank may ask you to confirm the payment with 3D Secure, for example in your banking app or with a code. We ask for this check on every such card payment, because it protects you and us against someone else using your card. Your bank runs the check; we only learn whether it succeeded. With Apple Pay or Google Pay you normally confirm the payment on your device, for example with your face, your fingerprint or your device code; for some cards saved in a Google account, your bank may still ask for 3D Secure. With PayPal you confirm the payment by signing in to your PayPal account and PayPal runs its own checks; we do not request 3D Secure for it. With Link, Klarna, Amazon Pay, Revolut Pay or MobilePay you confirm the payment by signing in to that service or approving it in its app, and the service runs its own checks; we do not request 3D Secure for these either, though your bank may still ask for it if you pay through them with a card.

We work out whether VAT applies from the country you live in, which we pre-fill from where you appear to be when you see the price. When you pay, we check it against the billing address you enter and the country your card or payment account is registered in, as your payment method reports it. We never raise the price afterwards. Instead, we cancel the hold on your card before anything is charged, email you, and you can order again at the correct price if your billing address carries a higher VAT rate than the price you were shown (for example an address in the EU VAT area on a price without VAT), if your billing address is outside the EU VAT area but your card or payment account is registered inside it, or if your billing address is outside the EU VAT area and your payment method does not tell us its country. Otherwise your order goes through at the price you were shown. Klarna does not tell us that country, and Revolut Pay tells us only when you pay with a linked card, so the payment page may not offer them, for example when the country you live in is outside the EU VAT area. Whatever rate applies, the price shown to you before you order always includes it.

Before the creator accepts, you can withdraw your request at any time without giving a reason. The hold on your card is released and you pay nothing.

After the creator accepts, you have a right of withdrawal: you can withdraw from the contract without giving a reason within 14 days of the day it was concluded. The period ends at the end of the 14th day after the day the creator accepted; if that day is a Saturday, a Sunday or a public holiday in Cyprus, it ends at the end of the next working day. If you withdraw in time, we refund everything you paid, using the original payment method, within 14 days of receiving your withdrawal, and we charge no fee for it. Bank processing may take additional time.

Because your video is digital content made for you, your right of withdrawal ends earlier, as soon as you first start streaming or downloading the finished video, but only if all of the following apply:

• at checkout, you expressly asked us to start your order before the withdrawal period ends;
• at checkout, you acknowledged that you lose your right of withdrawal once we have fully performed the order and you start streaming or downloading the finished video; and
• we confirmed both in a contract confirmation we provided to you before you started the video: normally by email when the creator accepts, or, if our email could not reach you, as a file you save from the order page.

Before you start the video for the first time, the order page asks you to confirm this again. If any of these conditions is missing, your right of withdrawal continues for the full 14 days, even after you have watched the video, and a withdrawal is then refunded in full. The creator starting or finishing production does not end your right: if you withdraw before you first stream or download the finished video, including while it is still being made, you get your money back in full.

To withdraw, open the order in your account and select the control labelled “withdraw from contract here”. In the dialog that follows, check your name, the order and the email address for your receipt, then select “confirm withdrawal”. This control is on the order page from the moment you submit your request until your withdrawal period ends. If you use it after your right has ended because you started the video, we still confirm that we received your statement and explain why no refund is due; your rights if the video is faulty are not affected (see “if your video isn’t right”). You may instead send an unequivocal withdrawal statement to support@pirumi.cy, with your name and order reference; you may use the model form below, set out in Annex III Part B of Cyprus Consumer Protection Law 112(I)/2021, but it is not required. A timely statement counts when sent, even if we process it later. If required withdrawal information was missing, any statutory extension still applies; contact us if the control is not shown for your order.

We confirm receipt by email, naming the order you withdrew from, who submitted the withdrawal, the content of your statement and the date and time you submitted it. If a payment dispute is already open on the order, you can still use the control. Your withdrawal counts when you submit it and we refund you within 14 days as usual; if your bank or payment provider has already returned the money to you through the dispute, we tell you so and do not pay the same amount twice.

Whether or not your right of withdrawal still applies, the legal guarantee of conformity for digital content always does. Under the Cyprus Digital Content Law of 2021 (Law 155(I)/2021), if the video is not supplied or does not match what you ordered, you have the remedies described under “if your video isn’t right”: for the video itself for two years from delivery, and for your access to it by streaming for as long as your licence lasts. Being unhappy with a video that matches your brief is not a defect.

Model withdrawal form (complete and send only if you wish to withdraw):

To RYVESA LTD, Terpsichoris 15, Eleftheriou Hill Residence, Flat/Office 202, 2102 Aglantzia, Nicosia, Cyprus, support@pirumi.cy: I/we hereby give notice that I/we withdraw from my/our contract for the supply of the following digital content/service: [description and order reference]. Ordered on: [date]. Consumer name(s): [name]. Consumer address: [address]. Date: [date]. Signature(s), only if this form is sent on paper: [signature]. Delete whichever wording does not apply.

If the video does not match what you ordered or the description you were given, tell us. Do not approve it.

You can ask us to put it right, free of charge, within a reasonable time and without significant trouble for you. You can go straight to a price reduction, or to ending the contract and getting your money back, if:

• putting it right is impossible, or would cost us out of all proportion;
• we do not put it right within a reasonable time, or doing so would put you to significant trouble;
• the same problem is still there after we tried;
• the problem is serious enough that waiting is not fair on you; or
• we tell you we will not put it right, or it is clear from the circumstances that we will not.

The 7-day approval window is only about paying the creator. If you do nothing for 7 days, we treat the video as approved and release the creator’s payment. That is all it does. Approval, whether you give it yourself or it happens automatically, does not end your legal rights.

You have a legal guarantee of conformity. If the video does not match what you ordered, we are responsible for that for two years from the day we delivered it, under the Cyprus Digital Content Law of 2021 (Law 155(I)/2021). For the first year, if we say the video was fine when we delivered it, it is normally on us to show that.

You also watch the video by streaming it from pirumi, and that access is supplied continuously. For as long as your licence lets you watch the video here (see “using the video you receive”), we are responsible for that access working as agreed, and if it does not, it is on us to show that it did. Nothing on this page takes these rights away.

You can always dispute a payment with your bank, or with your payment provider if you paid through PayPal, Klarna, Amazon Pay or Revolut Pay, and nothing in these terms asks you to give that up. A justified dispute never leads to the end of our business relationship described below, for example a dispute because you did not receive your video, you were charged twice, or someone used your card or your payment account without your permission. Neither does withdrawing from an order under “your right of withdrawal”, or using your rights under “if your video isn’t right”.

while a payment dispute is open

When your bank or payment provider opens a formal dispute about one of your payments, we pause new purchases on your account until the dispute is closed and a person at Pirumi has looked at it. This applies to every formal dispute, whatever its reason. The pause starts automatically, because the payment for that order is in question at that point; it is not a sanction and says nothing about whether the dispute is justified, and we do not email you about it while your bank or payment provider is handling the dispute. The video whose payment is disputed is not available while the dispute is open, and not at all once the payment has gone back to you. Everything else stays as it is: your other videos, your conversations and your account. If you think the pause is wrong, write to support@pirumi.cy and a person will look at it.

ending the business relationship

After the dispute is closed, a person reviews it. Our systems collect the facts and may suggest an assessment, but they never decide. The person looks at, among other things, the reason your bank or payment provider gave, the outcome, whether you had already started the video before the dispute, and, for a card payment, whether it was confirmed with 3D Secure. If the review shows that the dispute was justified, or if it is not clear, we lift the pause. If someone else used your card, we lift the pause and help you secure your account.

If the review shows clearly that a payment was disputed by deception, for example by telling your bank or payment provider that you never received a video you had received and started, that is a misuse of payment dispute rights and a breach of these terms. In that case we may end our business relationship for the future, which means you can no longer place new orders. Before we decide, we tell you what we found and give you at least 14 days to reply, and we take your reply into account. The pause stays in place during that time.

If we end the relationship, we email you our reasons: the facts we relied on, this clause, that a person made the decision and what our systems contributed, and how to contest it. Videos you have already bought stay available to you, and so do your account, your conversations and all your rights under these terms and the law. Creators are not told about the restriction or its reasons.

You can contest the decision by replying to that email or by writing to support@pirumi.cy. A person who can change the decision looks at it again, and if we were wrong, we lift the restriction without delay. You can also ask us to look at it again later, for example once you have paid back the amount the dispute took back. The restriction ends at the latest three years after our decision. You can also complain to the consumer protection authority of the country you live in, or go to court. Opening another account to get around the decision is not allowed; see “suspension and termination” for what happens if you do.

Ending the business relationship here only stops new orders. It does not restrict or close your account: you keep signing in, your conversations and everything else stay as they are. A restriction or closure of your account is a different step, with its own rules, described under “suspension and termination”.

Pirumi is safe-for-work. When requesting, creating or messaging, you must not ask for, produce or send content that is:

• sexual, explicit or otherwise not safe-for-work;
• illegal, or that sexualises or endangers minors;
• harassing, hateful, threatening or defamatory;
• infringing someone else’s intellectual property or privacy;
• impersonating another person, or misleading.

We may remove content or restrict accounts that break these rules.

When your video is delivered, we grant you a personal, non-transferable licence to watch it, for your own private, non-commercial use, without a time limit, for as long as we operate pirumi. We grant that licence under a licence the creator gives us; the creator keeps the intellectual-property rights in the video.

Your licence does not end if we restrict or close your account (see “suspension and termination”). It ends only if the order is refunded or charged back, or if we remove the video because it is unlawful or infringes someone’s rights. If you close your account yourself, you can no longer watch your videos on pirumi, so before you do, we remind you to download the videos whose orders include downloads; copies you downloaded stay covered by this licence. Once your licence has ended this way, or through a refund or a chargeback, we delete the video and its captions from our video provider as soon as no payment dispute or report on the order still needs it. If you close your account while an order is still in progress or waiting for your approval, the creator still delivers it and is paid as agreed, and we delete that video once the order is completed.

If we ever decide to stop operating pirumi, we tell you by email at least 90 days before streaming ends. During that time you can download every video you bought, including videos whose orders did not include downloads, and those copies stay covered by this licence.

If we close the account of the creator who made your video, you keep every video you have already started streaming or downloading. An order that is still in progress, or a delivered video you have not started yet, may be cancelled instead, and then we refund you in full.

What you get can differ per listing, depending on the creator’s settings:

• the video may carry the pirumi logo as a visible watermark. If it does, you may not remove it;
• downloads may be on or off. If they are on, you can download a copy at any time; if it has been a while since your last download, we may need a moment to prepare the file. If they are off, the video stays on pirumi and you watch it there.

You may not resell, publicly perform, redistribute or re-upload the video. Playback runs through short-lived signed links for this reason.

reporting content

If you are signed in, you can report content or messages with the report tools in the app, which is the fastest route because we already know which item you mean. You do not need an account, though: if you have seen content on pirumi that you believe is illegal, write to report@pirumi.cy. Tell us where it is (a link is best), what you saw, and why you think it is illegal. If your report is about child sexual abuse material, you do not have to give us your name or your email address.

We confirm that we received your report, and we look at it. When we finish, we tell you what we decided and why, and whether an automated tool was involved. If you disagree, you can complain to the Digital Services Coordinator of the EU country where you live or are established, and you can go to court.

how we check requests

Before you pay, an automated system reads your brief and the name you asked to be spoken, and checks them against the rules on this page and against what the creator you chose has said they will do. That includes the description on their listing and the languages they say they work in. The check runs by itself, with no person involved, and it runs through an external provider.

If the check flags your request, we stop that request before any payment is taken and tell you which rule it looked like it broke. We keep a record of a rejected request for 90 days so we can see if the same problem keeps happening, and you can only run this check a limited number of times an hour. You can change the wording and send it again. If you think the check got it wrong, write to support@pirumi.cy and a person will look at it.

The check is not perfect and it is not always on. If the external provider is unavailable, a request can go through without being checked. That does not make it allowed: the rules on this page apply either way, and we can still act on it afterwards.

if we act against your content or account

If we remove content, restrict your account or suspend your payouts, we send you a statement of reasons: what we did, why, whether automated tools were involved, and the rule or the law we relied on. We do not run a formal appeals body and we do not take part in any out-of-court dispute settlement procedure under the Digital Services Act.

You can reply to that email and we will look again. You can complain to the Digital Services Coordinator of the EU country where you live (in Cyprus that is the Radio Television and Digital Services Authority). And you can go to court.

Where information gives us reason to suspect a criminal offence that threatens someone’s life or safety, we must inform the law enforcement authorities of the country concerned. In Cyprus that is the Cyprus Police.

If you are a consumer and we cannot sort a problem out between us, you can complain to the consumer protection authority of the country you live in; in Cyprus that is the Consumer Protection Service. We have not signed up to any out-of-court dispute resolution body.

You can close your account at any time from your account settings, or by writing to support@pirumi.cy.

We may restrict or close your account if you break these terms or the law, for example by harassing or threatening someone or by sending unlawful content. Before we close your account only because you broke these terms, we tell you what we intend to do and why, and you have 14 days to reply; we then decide again and tell you the result. We may act straight away, and tell you the reasons at the same time, if the breach is serious (for example threats, anything that sexualises or endangers minors, unlawful content, or a risk to someone’s safety), if you repeated a breach after we told you about it, or if the law or an authority requires it. While you reply, we may already restrict your account as described below. We may also restrict your account for a limited time, for example while we look into a report. Every restriction comes either with the date by which we will review it or with a notice that we intend to close your account.

Restricting or closing your account never takes away videos you have already bought. When it starts, we sign you out once on all your devices; you can then sign in again as usual. You can still watch your videos, download them where your order includes downloads, withdraw from an order where you still have that right, report a problem with an order, manage your email addresses, password and signed-in devices, download a copy of your data and close your account. You can no longer use messages, place orders or request videos, report other people’s content in the app, apply as a creator, or change how you appear to creators (your username and profile picture). A copy of your conversations stays in your data download, and you can still report unlawful content to report@pirumi.cy. Orders a creator has already accepted are still delivered, unless the creator or we cancel them, in which case we refund you in full.

The exceptions: a video we removed because it is unlawful or infringes someone’s rights, and an order that was refunded or charged back, are no longer available. If we have reason to believe someone else has taken over your account, we may lock it completely until we have secured it with you. If an authority requires us to block your access completely, or if keeping your access open would itself help someone commit a crime, we refund the orders you can no longer watch, unless the law does not allow it.

Whenever we restrict, close or lock your account, we tell you what we did, why, what stays available to you and how to ask us to look again, unless the law or an authority does not allow us to tell you at that point.

How we handle a disputed payment, and when we stop taking new orders because a payment was misused, is set out under “misuse of payments”. That procedure only stops new orders; it does not restrict or close your account.

While a closure of your account, or the end of our business relationship under “misuse of payments”, applies, you may not open another account to get around it. If you delete your account and sign up again with the same email address before the measure ends (at most three years after our decision), the measure applies to the new account until that same end. To recognise this, we keep only a coded form of that email address after your account is deleted, and our system compares it automatically when a new account is opened. We tell you when this happens, a person checks it within 7 days (if nobody has, the measure on the new account ends), and you can ask us to look again.

We provide the platform with reasonable care but, to the extent the law allows, we are not liable for indirect or unforeseeable losses. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or under your mandatory rights as a consumer.

These terms are governed by the law of the Republic of Cyprus. If you are a consumer, you also keep the protection of any mandatory rules of the country where you live.

If you are a consumer living in the EU, you can bring a claim against us in the courts where you live or in Cyprus, and we will only bring a claim against you in the courts where you live. In all other cases, the courts of the Republic of Cyprus have jurisdiction.

We may change these terms, but only for one of these reasons: a change in the law or in what a regulator requires of us; a change to the platform or how it works technically; security or fraud prevention; a change in a provider we depend on or in the costs they charge us; or to correct an error or make the wording clearer.

We will tell you at least 30 days before a change takes effect, and we will say what is changing and why. If you do not want the change, you can close your account before it takes effect, free of charge, and the old terms will continue to apply to anything you have already ordered.

Changes never apply to an order you have already placed: the video you ordered, its length, resolution, price, turnaround and the information we gave you before you paid are fixed at the moment of your order, and can only be changed if you agree. For creators, a separate notice rule applies; see “if we change these terms” below.

These extra terms apply if you offer videos as a creator, in addition to everything above.

independent provider

You act as an independent business, not as our employee or agent. You are responsible for your own taxes and for any registrations your activity requires. You remain free to promote yourself and to sell through other channels.

Your contract is with us, not with the buyer: you supply each video to us, and we resell it to the buyer in our own name. You have no contractual relationship with the buyer.

becoming a creator

You must be 18+, apply, and be approved by us. We review applications, including at least one connected public social account, and may decline or later revoke creator status.

payments and payouts

You set your own prices, including the price of the optional download add-on. For 2K and 4K we add a surcharge, which we set ourselves from your price and the length of the video. We charge a platform fee of 20% of the net order value, that surcharge included; the rest is paid out to you. Payouts are handled by Stripe Connect, which verifies your identity and collects the bank and tax details it needs (this is processed by Stripe, not stored by us). If an order is refunded or charged back, we may withhold or recover the proportionate part of your original net payout, up to that payout. Our platform fee, VAT and dispute fees are not added to your repayment. We notify you of the reason, amount and review route. A bank payout does not extinguish an outstanding contractual repayment obligation. Any agreed future-earnings offset is separately recorded and cannot recover the same loss twice. If the disputed funds are reinstated, we reconcile and return amounts no longer owed, subject to lawful payment-route availability; unresolved cases are reviewed with you.

If a buyer validly withdraws from an order before first streaming or downloading the finished video, the order is refunded in full and no payout is due to you for it, even if you have already made the video. The same applies to any other valid withdrawal the law allows.

For that reason we pay out an order only once the buyer has approved the video, or the 7-day approval window has passed, and the buyer’s right of withdrawal has ended, for example because the buyer has first streamed or downloaded the finished video or the withdrawal period has run out. Until then we hold the payout for that order. This hold is not a sanction.

If the video you deliver is more than a few seconds shorter than the length the buyer ordered, the 7-day window does not start: the buyer did not get what they paid for, and silence is not acceptance. We then pay out once the buyer approves the video, or once we have reviewed the order and given the buyer a new 7-day window. If the buyer does not accept it, we may refund the order. The order page tells you the reason and the two lengths; if the buyer agreed to a shorter video, tell us and we review it. This hold covers that order only and is not a sanction.

tax reporting

EU law requires us to report to the Cyprus Tax Department, once a year, who earned money on pirumi and how much. That information is passed on to the tax authority of the country you live in. We explain exactly what is reported in our privacy policy.

You need to give us your tax details and keep them up to date: your full name, your address, your date of birth, the country you are tax resident in and your tax identification number. If you do not, we have to send you two reminders. If you still have not given them to us, and at least 60 days have passed since we first asked, the law leaves us two choices and no third one: hold back your payouts until you provide the details, or close your creator account and stop you from signing up again. We will normally hold the payouts.

your content and rights

You must own or have all rights to what you create, and it must be safe-for-work and lawful. You keep the intellectual-property rights in your videos, and you grant us the licence needed to host, watermark, stream and deliver them, including the right to grant the buyer the personal-use licence described above. If we stop operating pirumi, that licence also covers giving each buyer a downloadable copy of the videos they bought from you, with the pirumi watermark, even where your listing had downloads switched off, for their personal use under the buyer licence.

When a buyer deletes their account, or an order is refunded or charged back, we delete the video and its captions from our video provider once no payment dispute or report on the order needs it. An order that is still in progress or waiting for approval when the buyer deletes their account is completed and paid out to you as usual first. Keep your own copy of what you upload; we cannot provide one after that.

what data you can see, and what we can see

You can see the brief the buyer wrote, the name they asked you to speak, your conversation with them, the amount of each order and your own earnings.

You can download a copy of everything we hold about you, including your orders, your profile, your payout records, your conversations, the blocks you have set, and reports you filed or that were filed about your content, as a JSON file, from settings under “your data”. If anything is missing from that file, email privacy@pirumi.cy and we answer within one month.

You cannot see the buyer’s email address, their real name, their billing address or their invoice. Those sit with our sign-in provider and our payment processor, and only the buyer sees them. We can see everything on the platform, including message contents, because we have to be able to act on reports and comply with the law. We do not give you data about other creators, and we do not give you totals across the whole platform.

We share data with the companies we need to run the service (sign-in, database, payments, video, storage, email, error monitoring, and the provider that runs the automatic request check). We list them in our privacy policy. Product analytics is the one thing we use that is not needed to run the service: it runs only for people who have switched it on, and they can switch it off again at any time.

how you appear

By default, the browse page lists creators in the order their pirumi accounts were created. We chose that because the roster is small, we measure nothing about how you perform, and we do not sell placement. There is no algorithm behind it, and the order does not change when you edit or republish your listing.

Your position does not depend on your sales, your ratings, how many videos you have delivered, or anything about the buyer looking at the page. You cannot pay to move up, and we do not promote anyone.

In practice, what a buyer sees is mostly decided by the buyer. They can re-sort the page (price low to high, price high to low, name A-Z, name Z-A, fastest delivery) and filter it (search by name, hide paused creators, maximum delivery time, resolution, language, category, video length, price). When a buyer does that, the order is theirs, not ours, and creators who do not match a filter are not shown in that view at all.

You are only on the browse page if all of the following are true. If any one is missing, you do not appear there, although your own page stays reachable by direct link:

• your payouts are set up and enabled, and your account is not suspended or closed. If our payment processor switches your payouts off after they have worked, you stay on the page, shown as paused (see “what we can do, and when”);
• you have an active listing with a description;
• the listing has a delivery time, a main category, at least one language and at least one video length with a price;
• your listing has not been paused for more than 28 days. After 28 days paused we hide it from the browse page until you unpause it.

what we can do, and when

We can take one of these steps if you break the content rules on this page, if what you post is unlawful, if you claim to be someone you are not, if you take payment or move the conversation off the platform to get around these terms, or if a court or an authority tells us to:

• hide a listing, or take a video down while we look at it;
• lock a conversation;
• suspend your creator account, which hides your storefront, stops new orders and holds your payouts until we have finished looking into the matter or have decided on closing your account. We then pay out what you earned, less only amounts we set off against a claim we actually have against you, such as a refund or chargeback on one of your orders;
• close your account.

Separately, and not as a sanction: your listing needs payouts set up with our payment processor and a complete listing to appear on the browse page at all, and we hide it from that page if you leave it paused for more than 28 days. Unpausing brings it straight back. Those are described under “how you appear”.

Also not a sanction: while a payment dispute, an early fraud warning from the card network, a refund or the reconciliation of a refund is open on one of your orders, we hold the payout for that order until the matter is resolved. The hold covers that order only. We tell you the reason, the amount held and how to ask us to review it; “payments and payouts” above explains what happens if the order is then refunded or charged back.

Also not a sanction: if our payment processor, Stripe, switches off transfers or payouts on your payout account after it has worked, or closes that account, we pause new requests on your page for as long as that lasts, because we could not pay you for them. Buyers see your page as paused, not the reason, and like any pause it leaves the browse page after 28 days. Your own pause settings are kept and apply again when it ends. We tell you by email when the pause starts, with what Stripe told us. Unless Stripe has closed the account, the pause ends by itself once Stripe switches both back on. Orders you already have are not cancelled because of it; if Stripe closes the account for good, we review each open order and tell you what happens to it.

Whatever we do, we tell you what we did and why, and you can reply and ask us to look again.

if we end your creator account

Normally we tell you at least 30 days before we close your creator account, and we tell you why, in writing, to your registered email address.

We can close it straight away, giving you the reasons as soon as we can, if the law or an authority requires us to, if Cypriot law gives us an overriding reason to end the agreement immediately, or if you have broken these terms repeatedly after we told you about it. In every other case where we have to act at once, we suspend your creator account now and close it no earlier than 30 days after we sent you the notice.

This 30-day notice is about closing your creator account for good. If we only restrict something, for example taking one video down or suspending your storefront while we look into it, we tell you the reasons at the time we do it, not 30 days beforehand.

if you think we got it wrong

Whenever we restrict, suspend or close your account, or take one of your videos down, you can write to support@pirumi.cy and tell us your side. We will read it, deal with it in good faith, and reply.

If we were wrong, we undo it without delay: your storefront and listing go back up, your videos become playable again, your conversations unlock, and any earnings we were holding are paid out.

One thing we cannot undo. When we close your account, we cancel the orders that are still in progress and refund those buyers straight away, so that nobody waits for a video that is not coming. We may do the same with a delivered order whose video the buyer has not started yet. If we later reverse the closure, those cancelled orders stay cancelled, and the buyer would have to order again. An order whose video the buyer has already started streaming or downloading is not cancelled or refunded because we close your account: the buyer keeps the video, and what happens to your payout for it is set out under “after your creator account ends” below.

when you leave

You can close your creator account at any time from your account settings. If you have accepted orders that are not delivered yet, closing your account refunds those buyers and cancels the orders.

After you leave, we keep some things:

• videos from orders that were already completed and paid, so the buyer keeps what they bought;
• any video, message or order that a report still needs as evidence. Those stay watchable by the people involved in the order and by our moderators until the report is closed;
• your account record itself, in a stripped-down form that no longer identifies you on the platform, so that orders, invoices and moderation records still make sense;
• payment records at Stripe, for as long as Cypriot tax law requires us to keep them.

Everything else, including your storefront, your listing, your profile picture and your bio, goes.

after your creator account ends

Whether we close your creator account or you close it yourself, this is the access you keep to the information you provided or generated on pirumi:

• sign-in: if we close your creator account, you can still sign in to pirumi, on the website and in the app, with the access of a buyer. You can watch the videos you bought, download them where your order includes downloads, withdraw from or report a problem with an order you placed, manage your email addresses, password and signed-in devices, download your data and close your account. Everything you used as a creator is no longer available to you there: your dashboard, your listing, your requests and orders as a creator, your earnings and payout overview, your Stripe account page and your messages. If you close your account yourself, you can no longer sign in;
• your data: while you can still sign in, the data download under settings, then your data, gives you one file with the data we hold about you, including your orders as a creator with what you earned and the payout for each of them, your listing, your conversations and the moderation decisions about you. You can also ask privacy@pirumi.cy for a copy of the personal data we still hold about you, including after you closed your account yourself, and for a file copy of the videos you uploaded, as far as that does not affect the rights of the buyers concerned. You keep your other rights under data-protection law, and we answer within one month;
• your earnings: payouts for orders you delivered stay yours, unless the order was cancelled and refunded as described under “if you think we got it wrong”. We pay them under the rules in “payments and payouts” once any hold described under “what we can do, and when” has ended, less only what we may withhold or recover under “payments and payouts”, and we tell you the reason and the amount of any deduction. Your Stripe account and its records are governed by Stripe’s own terms;
• what we keep and for how long is set out under “when you leave” above and in our privacy policy.

Closing your creator account never takes away videos you bought on pirumi as a buyer. They stay available to you on the same terms as for any other buyer whose account we restricted or closed (see “suspension and termination” above).

if we change these terms

We email you before any change to these terms takes effect, at least 15 days ahead. Fixing a typo or reordering a paragraph does not count as a change, as long as the meaning stays the same.

If the change means you have to adjust how you work, for example a change to what we charge, to lengths and prices, to the content rules or to delivery times, we give you longer than 15 days.

You can close your creator account before the notice period ends. That takes effect within 15 days of the day we sent you the notice.

If you publish a new listing during the notice period, that counts as accepting the change straight away. The one exception is where we gave you longer than 15 days because the change forces you to rework your videos or your setup: in that case publishing a new listing does not waive the notice.

Two cases where we cannot wait: if the law or an authority requires us to change the terms sooner, or if we have to act at once against fraud, malware, spam, a data breach or a comparable security threat. Then the change takes effect immediately and we tell you as soon as we can.

We publish these terms in English, in German and in Greek. If you are a consumer, the version you were shown when you accepted is the one that applies to you. If the versions differ in a way that matters, we read them in the way that is most favourable to you.

If you use pirumi as a business, including as a creator, the English version applies.

Whichever version applies, you keep every right that the law of the country you live in gives you and that cannot be signed away.