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terms

effective 27 July 2026

These terms are the agreement between you and RYVESA LTD (“Pirumi”, “we”, “us”) for the use of pirumi.cy and our app. Please read them together with our Privacy Policy and Imprint. By creating an account or placing an order you accept these terms.

who we are

RYVESA LTD, Terpsichoris 15, Eleftheriou Hill Residence, Flat/Office 202, 2102 Aglantzia, Nicosia, Cyprus. Registered in the Republic of Cyprus under Companies Law Cap. 113, registration number HE489886, VAT number CY60340492C.

You can contact us at contact@pirumi.cy. Under the EU Digital Services Act, that address is our single point of contact for authorities, the European Commission and the European Board for Digital Services. Our single point of contact for users of the service is support@pirumi.cy, which is also the address for help with an order. You can also reach us through the contact and report tools in the app; a person reads what you send, not a bot. To report content you believe is illegal, including without an account, write to report@pirumi.cy.

what pirumi is

Pirumi is a marketplace for custom, personalised ASMR videos. You (“the buyer”) describe the video you want; an approved creator makes it for you. All content is strictly safe-for-work.

RYVESA LTD is the seller and contracting party for each order and issues your invoice. Your contract for each order is with us, not with the creator. Creators are independent providers who fulfil orders through the platform; they are not our employees or agents.

eligibility

You must be at least 18 years old and able to enter a binding contract to use Pirumi, whether as a buyer or a creator.

your account

You need an account to order or create. Keep your login details secure, give accurate information, and don’t share or transfer your account. You’re responsible for activity under your account.

how ordering works

  1. You choose a creator, a length and a resolution, and write a brief describing what you want.
  2. When you submit, your card is authorised (held), not yet charged. The creator has 72 hours to accept or decline.
  3. If the creator declines, or the 72 hours pass, the hold is released and you are not charged. You can also cancel yourself at any time before the creator accepts (see “your right to cancel”).
  4. If the creator accepts, we charge your card and the creator makes your video. The price, taxes, turnaround time and what’s included are shown to you before you pay.
  5. When the video is delivered you have 7 days to approve it. If you do nothing, it is approved automatically after 7 days, and the creator is paid. Approving only releases the creator’s payment; it does not affect your legal rights if something is wrong (see “if your video isn’t right”).

how the order is made, in technical terms

You pick a creator, a length and a resolution, write your brief, tick the consent boxes and press the order button. You are then taken to our payment provider’s page, which shows you what you are ordering and the total price. Your order is placed when you complete that page.

Up to that moment, you can go back and change anything you typed, including your brief and the name to be spoken. After that you cannot, because the creator may start work.

We keep your order and your brief in your account, and we email you a confirmation you can keep. You can open both at any time while your account exists. You can conclude the contract in English or in German.

prices, taxes and payment

Prices are in euro. RYVESA LTD is registered for VAT in Cyprus only, so buyers in the EU VAT area are charged Cyprus VAT at 19%, already included in the price you see, and buyers outside the EU VAT area are charged no VAT, so the price you see is the whole price. There are no delivery costs, because we deliver by streaming. Payment is by card through our payment processor, Stripe. As the seller of record, we issue the invoice for your order in our own name.

We work out whether VAT applies from where you appear to be when you see the price. When you pay, we check that against the country your card is registered in. If that country carries a higher VAT rate than the one we quoted, we do not raise the price: we cancel the hold on your card, email you, and you can order again at the correct price. If it carries a lower or equal rate, your order goes through at the price you were shown. Whatever rate applies, the price shown to you before you order always includes it.

your right to cancel

Consumers in the EU normally have 14 days to withdraw from a distance contract. Because each video is created specifically to your brief and supplied as digital content, this right does not apply once we begin producing it. Production begins when the creator accepts your request.

For that reason, before you pay we ask you to expressly consent to production starting as soon as the creator accepts, and to acknowledge that you lose your right of withdrawal at that moment. We confirm this to you by email.

Until the creator accepts, you still have your full 14-day right to withdraw. You do not need a reason. There are two ways to use it:

  • open the order in your account and use the cancel button, then confirm; or
  • write to support@pirumi.cy and tell us you are withdrawing. You can use the model withdrawal form set out in Annex III Part B of the Cyprus Consumer Protection Law of 2021, but you do not have to.

We confirm in writing that we received your withdrawal, with the date and time we received it. The hold on your card is released and nothing is charged. Releasing a hold can take a few business days to show on your statement, depending on your bank. If you send your withdrawal before the creator accepts, it counts, even if the creator accepts shortly afterwards.

if your video isn’t right

If the video does not match what you ordered or the description you were given, tell us. Do not approve it.

You can ask us to put it right, free of charge, within a reasonable time and without significant trouble for you. You can go straight to a price reduction, or to cancelling the order and getting your money back, if:

  • putting it right is impossible, or would cost us out of all proportion;
  • we do not put it right within a reasonable time, or doing so would put you to significant trouble;
  • the same problem is still there after we tried;
  • the problem is serious enough that waiting is not fair on you; or
  • we tell you we will not put it right, or it is clear from the circumstances that we will not.

The 7-day approval window is only about paying the creator. If you do nothing for 7 days, we treat the video as approved and release the creator’s payment. That is all it does. Approval, whether you give it yourself or it happens automatically, does not end your legal rights.

You have a legal guarantee of conformity. If the video does not match what you ordered, we are responsible for that for two years from the day we delivered it, under the Cyprus Digital Content Law of 2021 (Law 155(I)/2021). For the first year, if we say the video was fine when we delivered it, it is normally on us to show that. Nothing on this page takes these rights away.

content and conduct

Pirumi is safe-for-work. When requesting, creating or messaging, you must not ask for, produce or send content that is:

  • sexual, explicit or otherwise not safe-for-work;
  • illegal, or that sexualises or endangers minors;
  • harassing, hateful, threatening or defamatory;
  • infringing someone else’s intellectual property or privacy;
  • impersonating another person, or misleading.

We may remove content or restrict accounts that break these rules.

using the video you receive

When your video is approved, we grant you a personal, non-transferable licence to watch it, for your own private, non-commercial use, for as long as your account exists. We grant that licence under a licence the creator gives us; the creator keeps the intellectual-property rights in the video.

What you get can differ per listing, depending on the creator’s settings:

  • the video may carry the pirumi logo as a visible watermark. If it does, you may not remove it;
  • downloads may be on or off. If they are on, you can download a copy at any time; if it has been a while since your last download, we may need a moment to prepare the file. If they are off, the video stays on pirumi and you watch it there.

You may not resell, publicly perform, redistribute or re-upload the video. Playback runs through short-lived signed links for this reason.

reporting, moderation and complaints

reporting content

If you are signed in, you can report content or messages with the report tools in the app, which is the fastest route because we already know which item you mean. You do not need an account, though: if you have seen content on pirumi that you believe is illegal, write to report@pirumi.cy. Tell us where it is (a link is best), what you saw, and why you think it is illegal. If your report is about child sexual abuse material, you do not have to give us your name or your email address.

We confirm that we received your report, and we look at it. When we finish, we tell you what we decided and why, and whether an automated tool was involved. If you disagree, you can complain to the Digital Services Coordinator of the EU country where you live or are established, and you can go to court.

how we check requests

Before you pay, an automated system reads your brief and the name you asked to be spoken, and checks them against the rules on this page and against what the creator you chose has said they will do. That includes the description on their listing and the languages they say they work in. The check runs by itself, with no person involved, and it runs through an external provider.

If the check flags your request, we stop that request before any payment is taken and tell you which rule it looked like it broke. We keep a record of a rejected request for 90 days so we can see if the same problem keeps happening, and you can only run this check a limited number of times an hour. You can change the wording and send it again. If you think the check got it wrong, write to support@pirumi.cy and a person will look at it.

The check is not perfect and it is not always on. If the external provider is unavailable, a request can go through without being checked. That does not make it allowed: the rules on this page apply either way, and we can still act on it afterwards.

if we act against your content or account

If we remove content, restrict your account or suspend your payouts, we send you a statement of reasons: what we did, why, whether automated tools were involved, and the rule or the law we relied on. We do not run a formal appeals body and we do not take part in any out-of-court dispute settlement procedure under the Digital Services Act.

You can reply to that email and we will look again. You can complain to the Digital Services Coordinator of the EU country where you live (in Cyprus that is the Radio Television and Digital Services Authority). And you can go to court.

Where information gives us reason to suspect a criminal offence that threatens someone’s life or safety, we must inform the law enforcement authorities of the country concerned. In Cyprus that is the Cyprus Police.

If you are a consumer and we cannot sort a problem out between us, you can complain to the consumer protection authority of the country you live in; in Cyprus that is the Consumer Protection Service. We have not signed up to any out-of-court dispute resolution body.

suspension and termination

You can close your account at any time from your account settings, or by writing to support@pirumi.cy. We may suspend or end your access if you break these terms or the law. Except where the law or an urgent risk requires otherwise, we will tell you why.

liability

We provide the platform with reasonable care but, to the extent the law allows, we are not liable for indirect or unforeseeable losses. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or under your mandatory rights as a consumer.

governing law and disputes

These terms are governed by the law of the Republic of Cyprus. If you are a consumer, you also keep the protection of any mandatory rules of the country where you live.

If you are a consumer living in the EU, you can bring a claim against us in the courts where you live or in Cyprus, and we will only bring a claim against you in the courts where you live. In all other cases, the courts of the Republic of Cyprus have jurisdiction.

changes to these terms

We may change these terms, but only for one of these reasons: a change in the law or in what a regulator requires of us; a change to the platform or how it works technically; security or fraud prevention; a change in a provider we depend on or in the costs they charge us; or to correct an error or make the wording clearer.

We will tell you at least 30 days before a change takes effect, and we will say what is changing and why. If you do not want the change, you can close your account before it takes effect, free of charge, and the old terms will continue to apply to anything you have already ordered.

Changes never apply to an order you have already placed: the video you ordered, its length, resolution, price, turnaround and the information we gave you before you paid are fixed at the moment of your order, and can only be changed if you agree. For creators, a separate notice rule applies; see “if we change these terms” below.

additional terms for creators

These extra terms apply if you offer videos as a creator, in addition to everything above.

independent provider

You act as an independent business, not as our employee or agent. You are responsible for your own taxes and for any registrations your activity requires. You remain free to promote yourself and to sell through other channels.

Your contract is with us, not with the buyer: you supply each video to us, and we resell it to the buyer in our own name. You have no contractual relationship with the buyer.

becoming a creator

You must be 18+, apply, and be approved by us. We review applications, including at least one connected public social account, and may decline or later revoke creator status.

payments and payouts

You set your own prices. We charge a platform fee of 20% of the net order value; the rest is paid out to you. Payouts are handled by Stripe Connect, which verifies your identity and collects the bank and tax details it needs (this is processed by Stripe, not stored by us). If an order is refunded or charged back, the related payout, including our fee, may be reversed.

tax reporting

EU law requires us to report to the Cyprus Tax Department, once a year, who earned money on pirumi and how much. That information is passed on to the tax authority of the country you live in. We explain exactly what is reported in our privacy policy.

You need to give us your tax details and keep them up to date: your full name, your address, your date of birth, the country you are tax resident in and your tax identification number. If you do not, we have to send you two reminders. If you still have not given them to us, and at least 60 days have passed since we first asked, the law leaves us two choices and no third one: hold back your payouts until you provide the details, or close your creator account and stop you from signing up again. We will normally hold the payouts.

your content and rights

You must own or have all rights to what you create, and it must be safe-for-work and lawful. You keep the intellectual-property rights in your videos, and you grant us the licence needed to host, watermark, stream and deliver them, including the right to grant the buyer the personal-use licence described above.

what data you can see, and what we can see

You can see the brief the buyer wrote, the name they asked you to speak, your conversation with them, the amount of each order and your own earnings.

You can download your conversations, the blocks you have set or received, and reports you filed or that were filed about your messages, as a JSON file, from settings under “your data”. For a copy of your orders, your profile and your payout records, email privacy@pirumi.cy and we send it within one month.

You cannot see the buyer’s email address, their real name, their billing address or their invoice. Those sit with our sign-in provider and our payment provider, and only the buyer sees them. We can see everything on the platform, including message contents, because we have to be able to act on reports and comply with the law. We do not give you data about other creators, and we do not give you totals across the whole platform.

We share data with the companies we need to run the service (sign-in, database, payments, video, storage, email, error monitoring, and the provider that runs the automatic request check). We list them in our privacy policy. Product analytics is the one thing we use that is not needed to run the service: it runs only for people who have switched it on, and they can switch it off again at any time.

how you appear

By default, the browse page lists creators in the order their pirumi accounts were created. We chose that because the roster is small, we measure nothing about how you perform, and we do not sell placement. There is no algorithm behind it, and the order does not change when you edit or republish your listing.

Your position does not depend on your sales, your ratings, how many videos you have delivered, or anything about the buyer looking at the page. You cannot pay to move up, and we do not promote anyone.

In practice, what a buyer sees is mostly decided by the buyer. They can re-sort the page (price low to high, price high to low, name A-Z, name Z-A, fastest delivery) and filter it (search by name, hide paused creators, maximum delivery time, resolution, language, category, video length, price). When a buyer does that, the order is theirs, not ours, and creators who do not match a filter are not shown in that view at all.

You are only on the browse page if all of the following are true. If any one is missing, you do not appear there, although your own page stays reachable by direct link:

  • your payouts are set up and enabled, and your account is not suspended or closed;
  • you have an active listing with a description;
  • the listing has a delivery time, a main category, at least one language and at least one video length with a price;
  • your listing has not been paused for more than 28 days. After 28 days paused we hide it from the browse page until you unpause it.

what we can do, and when

We can take one of these steps if you break the content rules on this page, if what you post is unlawful, if you claim to be someone you are not, if you take payment or move the conversation off the platform to get around these terms, or if a court or an authority tells us to:

  • hide a listing, or take a video down while we look at it;
  • lock a conversation;
  • suspend your creator account, which hides your storefront, stops new orders and holds your payouts until the suspension is lifted;
  • close your account.

Separately, and not as a sanction: your listing needs working payouts and a complete listing to appear on the browse page at all, and we hide it from that page if you leave it paused for more than 28 days. Unpausing brings it straight back. Those are described under “how you appear”.

Whatever we do, we tell you what we did and why, and you can reply and ask us to look again.

if we end your creator account

Normally we tell you at least 30 days before we close your creator account, and we tell you why, in writing, to your registered email address.

We can close it straight away, giving you the reasons as soon as we can, if the law or an authority requires us to, if Cypriot law gives us an overriding reason to end the agreement immediately, or if you have broken these terms repeatedly after we told you about it.

This 30-day notice is about closing your creator account for good. If we only restrict something, for example taking one video down or suspending your storefront while we look into it, we tell you the reasons at the time we do it, not 30 days beforehand.

if you think we got it wrong

Whenever we restrict, suspend or close your account, or take one of your videos down, you can write to support@pirumi.cy and tell us your side. We will read it, deal with it in good faith, and reply.

If we were wrong, we undo it without delay: your storefront and listing go back up, your videos become playable again, your conversations unlock, and any earnings we were holding are paid out.

One thing we cannot undo. If we close your account, we cancel the orders that were still in progress and refund those buyers straight away, so that nobody is left waiting for a video that is not coming. If we later reverse the closure, those particular orders cannot be brought back, and the buyer would need to order again.

when you leave

You can close your creator account at any time from your account settings. If you have accepted orders that are not delivered yet, closing your account refunds those buyers and cancels the orders.

After you leave, we keep some things:

  • videos from orders that were already completed and paid, so the buyer keeps what they bought;
  • any video, message or order that a report still needs as evidence. Those stay watchable by the people involved in the order and by our moderators until the report is closed;
  • your account record itself, in a stripped-down form that no longer identifies you on the platform, so that orders, invoices and moderation records still make sense;
  • payment records at Stripe, for as long as Cypriot tax law requires us to keep them.

Everything else, including your storefront, your listing, your profile picture and your bio, goes.

if we change these terms

We email you before any change to these terms takes effect, at least 15 days ahead. Fixing a typo or reordering a paragraph does not count as a change, as long as the meaning stays the same.

If the change means you have to adjust how you work, for example a change to what we charge, to lengths and prices, to the content rules or to delivery times, we give you longer than 15 days.

You can close your creator account before the notice period ends. That takes effect within 15 days of the day we sent you the notice.

If you publish a new listing during the notice period, that counts as accepting the change straight away. The one exception is where we gave you longer than 15 days because the change forces you to rework your videos or your setup: in that case publishing a new listing does not waive the notice.

Two cases where we cannot wait: if the law or an authority requires us to change the terms sooner, or if we have to act at once against fraud, malware, spam, a data breach or a comparable security threat. Then the change takes effect immediately and we tell you as soon as we can.

language versions

We publish these terms in English and in German. If you are a consumer, the version you were shown when you accepted is the one that applies to you. If the two versions differ in a way that matters, we read them in the way that is most favourable to you.

If you use pirumi as a business, including as a creator, the English version applies.

Whichever version applies, you keep every right that the law of the country you live in gives you and that cannot be signed away.